Shipping and Delivery – Geneza Pharmaceuticals

At Geneza Pharmaceuticals, we aim to process and deliver every order as quickly and securely as possible. This page outlines our shipping and delivery terms for orders placed through our official website genezapharmastore.com.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Custom or high-demand items may require additional processing time. You will be notified if there is any significant delay.

Shipping Methods & Delivery Times

United Kingdom (Domestic)

  • Standard delivery: 1–3 working days
  • Express options may be available at checkout

International Shipping

  • Delivery times usually range from 7–21 working days, depending on the destination country and local customs processing.
  • Tracking is provided for most international shipments.

Please note that delivery times are estimates and can be affected by factors outside our control, including courier delays, customs clearance, public holidays, or weather conditions.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number (where available). You can use this number to monitor the progress of your package.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight and size
  • Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Customs, Duties & Taxes

For international orders, the recipient is responsible for any customs duties, import taxes, or fees charged by the destination country. Geneza Pharmaceuticals is not responsible for these charges.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or lost packages caused by incorrect address details provided by the customer.

Undelivered or Lost Packages

If your package has not arrived within the expected timeframe, please contact our support team with your order number.
Lost or undelivered packages are handled according to our Reship Policy.

Contact Us

If you have any questions about shipping or delivery, please reach out to our customer support team through the contact options on genezapharmastore.com.

Thank you for choosing Geneza Pharmaceuticals.